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Webstore Policy At Kreatively You, your satisfaction is our goal. Our gift baskets are high quality, handcrafted gifts for all occasions. If you or your gift recipient(s) are not completely satisfied with the quality of the delivered product or if it was damaged in transit, it will be replaced. In some cases, we will offer a partial credit or full refund. Please inspect your order immediately upon arrival. Do not dispose of the box or any packaging materials until you have inspected your order and are satisfied with the product you have received. If your product was shipped to you by freight carrier, please inspect the product for visible damage before the carrier leaves. Please make any notations on the bill of lading (delivery receipt). Returns/Refund Policy Claims for credit, due to incorrect address information, will not be honored and customers will incur any additional fees charged by the carrier for address corrections. All damage claims and discrepancy claims must be made within 3 business days of the gift being received. There will be No exceptions to this policy. If a gift arrives damaged or there is a discrepancy, Kreatively You will make every effort to resolve the issue in a timely manner and to customer satisfaction. Credits and or refunds will be at the sole discretion of Kreatively You and will only be issued if damaged gifts or discrepancies can be verified by the carrier. If the gift is disposed of before we can verify the damages/discrepancy, we cannot issue any refund. All claims must be issued in writing by fax or e-mail. Claims will not be accepted via the phone. If for any reason the recipient or purchaser is unhappy with a gift they may certainly return it. 1. If the gift is simply not wanted, or the customer is not satisfied they may ship it back to us at their own expense and receive a partial and in some cases a full refund. The refund is based on the gift?s perishability and condition upon being returned. The gift must be unopened and untampered with. 2. If the gift is damaged or we have made an error: We will call tag the original gift and either ship a new one or refund the gift (either partial or full). However, if we cannot call tag the gift, no refund or credit will be offered. Retrieving the gift is the only way we have of verifying the damages and placing a claim with the carrier. We cannot issue credits or refunds in the event a carrier returns a gift due to being refused, a incorrect address information supplied or non-availability of a recipient. address correction fees. We only ship to the contiguous Orders are shipped within 1-2 business days after payment is received (and after information can be verified). Checks may take longer to clear. Kreatively You offers numerous shipping options (tracking information will be emailed to customer as soon as it is available): · · UPS Ground · Overnight · Second Day What information do we gather? When an order is started and/or completed, we collect the following information, including: Name, telephone number, email address, billing information (credit card number, expiration date and billing address), occasion type, information on products purchased, promotional code, message recipient's name, address, telephone number and email address. We keep this information confidential and do not share this information with third parties. We may use this information for our customer base for marketing/promotions, to send reminders, etc. Secure Shopping Our web site uses a secure server with encryption for transmission of all sensitive data between your computer and the web server. We use SSL (Secure Sockets Layer) for transmitting documents via the Internet. SSL encrypts data that is transferred over the SSL connection to protect confidential user information, such as credit card numbers. Please note that e-mail is not encrypted, so please do not send your credit card information via e-mail. Sending more than one (1) gift to the same address There is no discount for sending more than one item to an address. Orders must be entered individually as each gift item is packaged and shipped separately. Depending on your gift selection(s), items could be shipped from different locations. Please call with any questions. 7-Day Guarantee If you are not satisfied with your purchase, you can return or exchange the product within 7 business days of receipt as long as the product is returned in new, unused, and resalable condition inside its original packaging. This does not apply to fruit baskets or perishable items. Orders are shipped within 1-2 business days after payment is received. Checks may take longer to clear. Please take note that we are closed and no shipping will occur on the following days. All orders due to ship on these days will ship the next operating business day. · September 1, 2010 · November 26 and 27, 2010 · December 24, 25 and 26, 2010 · December 31, 2010 · January 1 and 2, 2010 |